I really wish we lived in a country with robust ISP competition. Instead I have to appeal to the self preservation interest of my ISP cartel whenever they screw me over. I had such a conversation today. It went something like this.
ME: I'm recording this conversation. You changed my rates to from $59 to $72 a month without explanation or warning.
TWC: you had an introductory promotional rate that expired
ME: I don't want this rate, give me back my old rate or I'm leaving
TWC: what service provider do you plan on using? [a trick question if there ever was one]
ME: none [knowing there isn't another answer that will further the conversation]
TWC: I can see if you qualify for another promotional rate. You'll need to answer some questions first.
ME: I want the 20 MPS speed that I have at the same rate
TWC: That offer no longer exists, I'll need to ask you some questions before I can see what rate you qualify for
ME: how much does 20 MPS cost per month?
TWC: we have over 300 packages. I need to know more info before I can quote you a rate. What do you use the internet for?
ME: I just want 20 MPS a month.
TWC: Sir, I know. But I can't determine what you qualify for unless you answer my questions. What do you use the internet for?
ME: Fine. I use it to check email.
TWC: Do you have a TV provider?
ME: No.
TWC: How do you watch movies?
ME: [unwilling to start the you need more bandwidth conversation) DVDs
TWC: how do you stay in touch with family?
ME: I write letters and send them in the mail
TWC: you qualify for a new rate! We can give you your current rate at $59 a month!
ME: you're totally awesome and we love you so much
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